Shipping information

  • At Elshoppen shipping is FREE, on purchase for a minimum of 999 kr. within Denmark. If the order is below, shipping typically costs DKK 85 + VAT, depending on weight.
  • We ship orders up to twice daily, however, mine once a day. Complete your order before 10:30 a.m. and receive your package within 2-8 business days depending on country in the EU. Shipments are always shipped from our warehouse in Aarhus N, Denmark.
  • Fast and professional shipping where the safety of your goods is the highest priority. We work with DAOExport, which works together with DHL to deliver our products.
  • Receipt of track and trace number within 1 – 48 hours from ordering.
  • If packages are not picked up at the parcel shop, the customer pays for the return shipment, which costs us DKK 249 + VAT. 

Returns
You can return a product within 14 days of receipt. If you wish to return a package or a product that is within the period, you have to contact us by email. We will briefly draw your attention to our returns policy, which you can read by following the link. Remember, any amount that will be charged to your previously used payment card will be deducted from the return cost and any depreciation cost if the item’s condition is deteriorated or not in its original packaging. The refund may take up to 8 working days, depending on the card used for the initial payment.

Sustainability
With Elshoppen we take great pride in the green transition and sustainability – we, therefore, limit our consumption of plastic wrapping to an absolute minimum!

Green delivery
The electric shop courier delivers all packages to GLS and DAO via an electric vehicle – Ninebot by Segway ES4, Ninebot E+, Xiaomi PRO2, and electric skateboard from Ewheel.io.